Placing an Order is Easy

 Our cases are loaded daily with a large variety of top-selling cakes, cookies, 

brownies & bars, and desserts baked fresh and ready to go.

If you want a specific product, we suggest pre-ordering a minimum of one full week* in advance.

Please call the bakery for immediate assistance. Most orders require prepayment.

We do not accept orders via email, voicemail or fax.  We do not ship our products.

Email inquiries are not regularly checked on Sundays and Mondays.

Cancellations or changes to existing orders must be made in person or via telephone 

during business hours, and 2 full business days prior to pick-up date, 3 days during peak Holidays.

See our FAQ page for our policies regarding order modifications, cancellations, pre-payments and refunds.

No need to take a number if picking up a PRE-PAID order and making no additional purchases. 

We experience high-demand periods many times throughout the year.

Please understand that we are sometimes limited to the number of orders 

and hand drawn artwork we can accept during these times.

*During Graduation and Wedding season, peak Summer, and all major Holidays, 

we suggest placing pre-orders as early as 2 full weeks in advance.

We do not have firm pre-order deadlines, but determine them as we assess orders.  

If it becomes necessary to stop accepting pre-orders as we near a specific Holiday or busy season,

 just call us the day-of and we'll tell you what is available right then. Prepayment is required. 

 


 

Custom Cakes

We take great care to get every order right. 

In an effort to maintain clear communication

on custom artwork orders, we ask that you place

your order in person, that way we can more

easily include all of the pertinent details,

attach color swatches and art references. 

Every order is shown to you for approval at

time of pick-up. If necessary, we can generally

make decorating modifications while you wait. We recommend that orders are picked up

by the person who placed the order.

 

Once an order is accepted by the customer

and it leaves the bakery, we are not

responsible for errors, damage, product

mishandling, storage, etc.

reminders...

Products need to be transported on a flat surface

to avoid sliding and damage during transit.

On occasion, certain icings can develop air bubbles.  

Simply insert a toothpick to release the air.

Payment

We accept cash, VISA, MasterCard, 

and Discover cards. 

Most orders require prepayment, such as

Sunday orders, all custom artwork orders,

whipped cream cakes, off-season products, 

and products not made on a regular basis.

 

© 2003 - 2019 Icing on the Cake, Inc. All Rights Reserved.

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