Icing on the Cake Los Gatos: Ordering

Placing an Order

We accept orders via telephone and in store

If you would like to order a specific product, we begin accepting preorders

3-4 full weeks in advance

Icing assesses the number of orders to determine if we are booked for preorders.

If it becomes necessary to stop accepting preorders, call us the day-of and

we can tell you what is fresh and available.

We answer phones at 8AM. All orders require prepayment.

We do not accept orders via email, voicemail, social media or Yelp.

We do not deliver or ship our products.

Order modifications and cancellations must be made 3 full business days prior to pick-up date

to receive a bakery credit, 5 days during all major Holidays & Graduation season.

NOTE: Orders placed or cancelled less than 3 full business days from pick-up date are Non-Refundable.

See our FAQ page for our policies regarding order modifications, cancellations, and pre-payments.

Cakes

Whole cakes always include a choice

of complimentary buttercream roses or

candy sprinkled confetti, and a standard greeting.

We take great care to get every order right.

Orders are shown at time of pick-up.

We recommend that orders are picked up

by the person who placed the order.

Once an order is accepted by the customer

and it leaves the bakery, we are not

responsible for errors, damage, product

mishandling, storage, etc.

reminders...

Products need to be transported on a flat surface

to avoid sliding and damage during transit.

On occasion, certain icings can develop air bubbles.

Simply insert a toothpick to release the air.

Payment

We accept cash, VISA, MasterCard,

American Express and Discover cards.