Frequently Asked Questions

             General

 

WhAt Are Your business hours?

Tuesday–Saturday 9AM–6PM, and Sunday 9AM–4PM. We're closed Mondays, and have limited staff on hand to answer phones. Watch for modified Holiday hours.  

CAn I pick up mY order before or After business hours?

All orders need to be picked up during business

hours when we are fully staffed.

Where is the best plAce to pArk?

We have ample reserved parking spaces conveniently located directly behind the bakery (take Lundy Lane) for

use by our customers while visiting the bakery.

How do I plAce MY order?

It's easy.  Call us or stop by during business hours. Most orders require prepayment, which can be processed easily over the phone. Orders cannot be placed via email, voicemail or fax.  See  ORDERING  page for more info.

How fAr in AdvAnce should I plAce MY order?

We usually recommend 2 full business days, but it 

depends on what you'd like and the time of year.  

Do ORDERS require prepAYMENT?

Many do, such as Sunday orders, all custom artwork orders, whipped cream cakes, off-season products, and products

not made on a regular basis.

 

Once mY order hAs been plAced, mAY I cAncel or chAnge it?

Cancellations or changes to existing orders must be made

in person or over the phone only, and at least 48 hours/2 full business days prior to the pick-up date.  

Note: 72 hours/3 days notice during peak Holidays.

WHEN DOES MY PREPAYMENT BECOME NON-REFUNDABLE?

Order modifications and cancellations must be made 2 full business days prior to pick up date to receive a refund.  Orders placed less than 2 full business days from pick up date are non-refundable.

 

DO I NEED TO TAKE A NUMBER?

All purchases require a number.  No need to take one if picking up a PRE-PAID order and not making a purchase. 

Do You deliver?

We do not offer daily delivery of our products. Deliveries are generally available for 3-tiered cakes and larger. 

Please call us for more information.

Do You offer INsIDE seAting?

We don't.  We have a table & chairs, and two public benches located right outside the bakery, and a nearby park...the perfect spot to enjoy a treat.

Do You Accept personAl checks

And credit cArds?

We do not accept personal checks or Travelers checks.

We do accept VISA, MasterCard, and Discover cards. 

Do You ship Your desserts?

Our desserts are baked fresh and never frozen, so no shipping at this time.

Do You offer gift certificAtes?

Yes, the minimum is $10.00 and they can be purchased at

the bakery or mailed to the recipient. Gift certificates are redeemable for Baked Goods only.  

CAn I book A pArtY At the bAkerY?

We are unable to accommodate private parties due to

our production schedules.

Do You teAch cAke decorAting or bAking clAsses?

Not currently.

Who do I contAct for help or questions regArding mY order?

Call us during business hours.  408.354.2464.

Are You hiring?

Even if we're not hiring, we're always on the lookout for awesome, hard-working individuals.  Say hello!

See  WORK HERE page for current opportunities.

Do You offer internships?

Not currently.

Do You offer summer jobs?

Due to the amount of training needed, we do not generally offer Summer-Only or seasonal employment.

             Products

Do You hAve A price list?

Because we offer so many products, sizes, and options,

please call us for specific pricing. 

CAn I hAve AnYthing I wAnt drAwn on mY cAke?

Generally yes, other than copyrighted logos, school logos, mascots, images and characters, such as Mickey Mouse, Minions, etc., (unless you provide written permission from Copyright owner), or artwork that we find objectionable. We do not offer edible images, but can place one onto your cake if supplied.

Do You mAke shAped cAkes?

We offer round layer cakes and sheet cakes.  

We do not cut cakes into shapes.

DO YOU WORK WITH FONDANT?

All of our artwork is created by hand, using buttercream.

 

Do You offer PRODUCTS MADE WITHOUT TRADITIONAL INGREDIENTS?

Yes, we do!  We’re delighted to offer vegan*, wheat-free, and flourless products, as well as a variety of baked goods that are dairy-free, nut-free, and egg-free. Please note that all of our products are produced in the same kitchen. Products that do not specifically include ingredients you wish to avoid carry the risk of cross contamination based on our processes.

*See SWEET ALTERNATIVES page for more info and Disclaimer.

CAN You mAke A fAmilY recipe thAt I provide?

Sorry, we only make products using our own tried & true

recipes.

Will You Alter Your recipes if I wAnt something Added or omitted?

We do not alter our recipes which can change the integrity of our products.

DO You OFFER YOUR DESSERTS AT

WHOLESALE TO CAFES & restAurAntS?

Not currently.  Our focus is on retail at this time.

DO YOU OFFER INDIVIDUAL PACKAGING OF YOUR PRODUCTS?

We can individually package many of our products.  

There is a charge after certain quantities.  Call for details.  

            Weddings

How fAr in AdvAnce should I order mY wedding cAke?

It depends. Wedding orders should be placed as soon as possible, months ahead, especially if delivery is needed.  

Pick-up orders are much easier to accommodate, and not as time-sensitive, so please give us a ring (bakery humor).  

An initial deposit is required to book on our calendar.  Pricing

is subject to change is quote provided the year prior.

See WEDDINGS page for more info.

Do You offer wedding cAke tAstings?

We do. Prior to booking a tasting, please call the bakery so we can ask you some important questions and check our calendar for availability. Tasting orders need to be placed

over the phone or in person, and at least 48 hours in advance.

See WEDDINGS page for more info. 

Do You offer desserts other thAn trAditionAl tiered wedding cAkes

for receptions?

Yes.  Many couples opt for a dessert table

instead of a traditional tiered cake. We have lots of options... cupcakes, cookies, brownies & bars, and pies. 

Is it difficult to pick up A tiered 

cAke?

Click HERE for some tiered cake know-how to make it

worry-free.

 

Do You deliver?

Delivery is generally available for 3-tiered cakes and larger, subject to driver availability, and if within our delivery radius. Delivery and set-up charges will be applied. 

        More Questions?

Feel free to e-mail us at info@icingonthecakebakery.com 

or call us at 408.354.2464 during business hours.

We're happy to assist.  

© 2003 - 2019 Icing on the Cake, Inc. All Rights Reserved.

  • Yelp - White Circle